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Your Hospital Bill

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. But you should remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.

Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician orders for you, such as x-rays or laboratory tests. If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.

You may request a copy of your itemized hospital bill by contacting Patient Financial Services at 719-365-5242, Monday through Friday, 8 a.m. to 5 p.m.

Insurance Denials


In the event your insurance firm denies payment for your services, Memorial will continue to pursue payment through appeals and follow-up documentation as needed. However, your insurance coverage is an agreement between you and your insurance firm, and Memorial may need you to appeal your claim. You will be contacted if your assistance is necessary.


Estimated Cost of Your Care


Should you desire an estimate of the charges for your non-emergent care, please contact our Patient Cost Line at 719-365-2138. A staff member will provide you with the estimated charge for an average patient with a similar diagnosis along with information on the variables that may alter the estimated charge.