Become a voice for patients and families

As part of our commitment to excellence, we invite patients and their families to tell us about their care experience. Whether care was given at one of our hospitals or another Memorial facility, we would like to hear the patient’s/family’s perspective on:

• Having a baby.
• Receiving care while pregnant.
• Having your baby, child or teen cared for. 

Our Patient and Family Centered Care Committee includes nurses, medical social workers, doctors, hospital administrators and additional staff who are committed to ensuring our care is responsive to the needs of patients and their families.

By becoming a Patient and Family Advisor Volunteer, you can support the committee’s efforts by:

• Talking to the committee about your and/or your family member’s hospital stay. This may include positive experiences as well as suggestions for improvement.
• Providing input from the patient perspective.
• Helping the committee create and evaluate policies, programs and services.

Levels of Participation

Volunteer participation with the Patient and Family Centered Care Committee may include:

• One-time meeting attendance
• Occasional meeting attendance
• Ongoing monthly meeting attendance

Successful volunteer skills include:

• The ability to share experiences and insights in a constructive manner.
• Seeing beyond personal experiences.
• Being interested in more than just one issue.
• Listening well.
• Respecting diversity and other opinions.
• Being comfortable speaking in a group.
• Partnering with the committee on solutions.
• Having a commitment to patients and their families.
• Successfully completing MHS volunteer orientation.

If you are interested in becoming a Patient and Family Advisor Volunteer, please download, print, and complete the application below and email it to: 

patientfamilycenteredcare@memorialhealthsystem.com

or mail it to:

Memorial Hospital for Children

Attn: Patient and Family Centered Care Committee

1400 E. Boulder St.

Colorado Springs, 80909

» Download: Family Centered Care Volunteer Application (.pdf/99K)

More About Patient and Family Centered Care

The Mission

The Patient and Family Centered Care Committee’s mission is to provide the highest quality health care by creating partnerships between patients, families and hospital personnel.

The Values

Patient and Family Centered Care means:

• Patients/families participate in all health care decision making.
• Patients/families collaborate with staff by sharing information about special needs, beliefs, routines or preferences that can support decision making or care.
• Patients/families give suggestions on how staff can improve as partners during a hospital stay.

Contact Information

If you would like to learn more about The Patient and Family Centered Care Committee, please contact the committee at : 

patientfamilycenteredcare@memorialhealthsystem.com or Memorial Hospital for Children, Attn: Patient and Family Centered Care Committee, 1400 E. Boulder St., Colorado Springs, 80909.